Before you delete - have you tried this?
If you're having an issue with the app, we'd love the chance to fix it before you go. Many problems can be resolved quickly.
- Email us at support@bff-app.me - we respond within 24 hours
- Switch your BFF persona if the current one isn't clicking with you
- Cancel your subscription without deleting your account - your data stays safe
What gets deleted
When you delete your account, the following data is permanently removed within 30 days:
- Your profile, name, and email address
- All health and fitness data including meals, steps, weight logs, and goals
- Your entire BFF chat history across all personas
- Progress charts, streaks, and Wins Wall entries
- All mood, sleep, and gratitude log entries
Some data may be retained for up to 90 days in encrypted backups, then permanently purged. Anonymized, non-identifiable analytics data may be retained indefinitely.
This action is permanent and cannot be undone. Once your account is deleted, your data cannot be recovered. If you have an active subscription, please cancel it separately through iPhone Settings before submitting this request - deleting your account does not automatically stop billing.
Step 1 - Cancel your subscription first (if applicable)
Open iPhone Settings
Tap your name at the top, then tap Subscriptions.
Find BFF
Locate "BFF - Be Fit and Functional" in your active subscriptions list.
Cancel Subscription
Tap Cancel Subscription and confirm. Your Premium access continues until the end of the billing period.
Request Account Deletion
Fill in the details below and we'll process your deletion request within 30 days. You'll receive a confirmation email when it's done.
Prefer to email us directly?
Send your deletion request to privacy@bff-app.me with the subject line "Account Deletion Request" and include the email address associated with your account. We'll handle the rest.